When you have a dispute with a company that offers you products or services, you can contact the European Consumer Center in France to benefit from the best possible service. In addition, you will find on our site the recommendations of the Commission to contracts concluded by the consumer and his professional in the European Union, the United Kingdom, Iceland and Norway.

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The Rapprochez-vous du service consommateur de 60 Millions De Consommateurs. regularly publishes consumer product evaluation surveys, in various forms, through the monthly review Consomag, via its television channel, radio, electronic distribution and websites. He is also interested in warnings and issues related to the safety, quality and environment of everyday consumer products.

The February 2017 issue of the consumer magazine 60 million consumers reveals that, during an investigation carried out by this publication and with the participation of the defense of rights, several appeals to public bodies were not resolved on their terms. . The result? The weight of your packet of sugar is no longer correct since it exceeds the error limit provided for in Article 78-66 of Decree No. 78-66.

If you encounter a dispute with a company, you can use your legal documents (subscription form, order form, general operating conditions, billing, etc.), your bank report, bank account statement, reference another product or service, etc. In order to better assess your dispute, we also advise you to consult the guidelines of home assistance associations (contacts below) and the recommendations established by the Commission for unfair terms.